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Local Immigration & Government Offices

Newcomers have access to many important programs and services from federal and provincial government offices. Certain services are available locally while others can only be obtained at government centres outside Kingston. Many government services are also available online.

The following is a list of federal and provincial government office branches in Kingston and the types of services you can expect to receive if you visit them in person.

Federal Government Agencies

Citizenship and Immigration Canada (CIC)

As of June 1, 2012, there is no longer a local CIC branch office in Kingston. Visit the CIC website (see For More Information links below) or call the CIC Call Center at 1-888-242-2100 in order to

  • Obtain information on the status of your immigration application or immigration programs.
  • Apply for a Permanent Resident Card.
  • File a refugee claim.

Note: Automated service is available 24 hours a day, but Call Centre agents are available to those inside Canada ONLY, from 8:00 a.m. to 4:00 p.m. local time, not including statutory holidays (see For More Information links below).

Service Canada Centre

At this branch office you can

  • Apply for a Social Insurance Number (SIN).
  • Apply for Employment Insurance (EI).
  • Obtain referrals for checking foreign credentials.
  • Have your passport application reviewed and sent.
  • Pick up application forms for the federal Child Tax Credit.
  • Apply for Canada Pension Plan and Old Age Security.

Canada Border Services Agency (CBSA)

At this branch office you can

  • Get information and advice on the importation of household goods and effects from your country of origin.
  • Officially clear your household goods once they have arrived in Kingston.

See the Community Directory links provided on the lower right-hand side of this page for locations and contact information for many of these agencies. Also see as the For More Information links below.

Provincial Government Agencies

Ontario Ministry of Citizenship, Immigration and International Trade (MCIIT)

At this branch office you can

  • Pick up pamphlets about MCIIT programs and services.

Note: This office does not provide direct service to the public.

ServiceOntario Centre

A number of services are offered at the local brances, including

  • Ontario Health Insurance Plan (OHIP) registration and related documentation services (OHIP card, health claims)
  • Applying for, renewing, and picking up Driver’s Licences
  • Vehicle license and plates registration, including temporary vehicle registration
  • Obtaining various outdoor licenses and permits (hunting, fishing, motorized snow vehicle and off-road vehicle)
  • Business and corporation registrations

See the Community Directory links provided on the lower right-hand side of this page for locations and contact information for many of these agencies. Also see as the For More Information links below.

For More Information

Service Location Finder — ServiceOntario
Searchable directory with information on how and where to access many Ontario government services. Covers health, social assistance, business, employment, education, driver and vehicle, taxes, and others.

Directory of CBSA Offices (Lansdowne)
Address for the Lansdowne office of the Canada Border Services Agency. It is the closest office to Kingston offering immigration services. Includes hours of operation and links to sites that offer other services.

Immigrant services in your area
An online tool for newcomers to find settlement services in their new community. Includes contact information for language assessment, general settlement assistance, language training and job hunting.

How can I check the status of my application?
Online service for checking immigration and/or citizenship application status in Citizenship and Immigration Canada’s (CIC’s) Client Application Status (CAS) system. A set of Frequently Asked Questions (FAQ) is available that problems and questions about checking an application status or processing times and information on contacting a visa office.

Contacting CIC – CIC Call Centre Services
Call centre contact information. Includes information for those outside Canada, as well as a set of frequently asked questions (FAQ).

Get a permanent resident card
Citizenship and Immigration Canada (CIC) information, details, and links, on how to apply for and obtain a Permanent Resident Card. Includes links to processing times and Frequently Asked Questions (FAQ).

CIC Offices in Canada
Location of CIC offices in Canada. Note that in-person services are by appointment ONLY and that a number of local offices were closed June 1, 2012. Both an email and phone number are provided as contact information.

Service Canada Centre — Kingston
Address and location of local Kingston office. Includes map, holiday closure dates, and other general information. Also includes links to services offered, and numbers for direct phone and TTY services.

Passport receiving agents
Many Service Canada and Canada Post outlets are passport receiving agents. While these are not full-service passport offices, they can accept standard passport applications and supporting documents and collect the relevant fees in person. They will also review the application for completeness and send it on to Passport Canada for processing. More details about this service and its limitations are provided. Includes downloadable application forms and links to a map showing locations of receiving agents.

Get a student work permit
Government of Canada information about student work permits for working on campus, off campus, as a co-op student or intern, or after graduation. Includes information on helping your spouse or common-law partner find work while you study.

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