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Phone Services

Phone service is available throughout Ontario, including the Kingston area. This includes public payphones and landline and cellphone access. Some areas near Kingston, such as Frontenac Park, may not receive cellphone signals.

A number of companies provide many different phone services and calling plans to the Kingston area. Services and plans provided include:

  • Traditional landline phone
  • Cellphone/wireless/mobile
  • Voice over Internet Protocol (VoIP)
  • Cable
  • Long-distance plans

Often, phone services are "bundled" or grouped with other types of service under one bill, such as Television and Internet.

If you have a cellphone/mobile, “roaming charges” can add significant and unexpected costs to your bill. “Roaming charges” are special fees that are charged if you use your phone outside your service area. Be sure to find out what area(s) your cellphone contract covers, what would be considered “roaming” and what you will be charged.

Area Code

Kingston is in the 613 area code. This large calling area includes many other cities and towns in eastern Ontario, many of which are considered to be a long-distance phone call (and cost extra) even though they are in the same calling area. Ottawa, Belleville, Brockville, Cornwall, and Pembroke are examples of such cities.

As of May 17, 2010, this large phone area was broken up into smaller areas and a new local only 343 area code has been partially introduced. Because of this, the area code needs to be dialed for both local and long-distance calls in this area.

  • To make local calls to a number in the 613 area code, dial: 613-###-####
  • To make local calls to a number in the 343 area code, dial: 343-###-####
  • To make a long distance call in the 613 area code, dial: 1-613-###-####

Canadian Time Zones & Daylight Savings Time

Canada has six time zones and Kingston is in the Eastern Time Zone. Most of Canada also uses Daylight Saving Time, when clocks are turned back by one hour in November and turned ahead by one hour in March. This time differences are important to remember when calling people in other parts of the country.

For More Information

How do I use the phone system?
Information about the Canadian phone system and the types of services available. Includes details on how to make local and long-distance calls and use the phone book, public payphones, and voice mail. Also available in Arabic, Chinese (Simplified), French, Gujarati, Pilipino (Tagalog), Punjabi, Russian, Spanish, Tamil, and Urdu.

Communications Services
Canadian government website with information on how to get communications services in Canada.

Time Zones & Daylight Saving Time
Information on Canadian time zones and time changes.

National Do Not Call List (DNCL)
Prevent unsolicited telemarketing phone calls by registering your phone numbers on the Do Not Call List.

Choosing Local Home Phone Service
General information on what to look for and expect.

Voice over Internet Protocol (VoIP) services
Information VoIP services and how it works with emergency service calls (9-1-1 Service).

What do I need to know about prepaid long distance phone cards?
What are prepaid calling cards and how do they work? Includes information on connection fees, minimum charges, calling time restrictions, service fees and expiry dates. Also available in Arabic, Chinese (Simplified), French, Gujarati, Pilipino (Tagalog), Punjabi, Russian, Spanish, Tamil, and Urdu.

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