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For a marriage licence, apply in person at Kingston City Hall.

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Factsheets & Frequently Asked Questions (FAQs)

The following is a list of factsheets and Frequently Asked Questions (FAQ) on various topics available as For More Information resources on this website.


Accessible Parking Permit
Information about who qualifies for an Accessible Parking Permit and how to apply for one as either an Ontario resident or a visitor. Also includes information on how to renew your permit or replace one that has bee damaged, lost, or stolen. Downloadable application forms and a set of frequently asked questions (FAQ) are also provided.

At what age can a child be left home alone?
Ontario Association of Children’s Aid Societies Frequently Asked Questions (FAQ) page, which lists information on at what age you can leave your child alone and other topics. Also includes an online directory with addresses and maps to help you find your local children’s aid society.

Board of Funeral Services – Consumer Information
Includes a consumer brochure about funerals, the complaint process, consumer advisories, glossary of terms and Frequently Asked Questions (FAQ).

Canadian English Language Benchmark Assessment for Nurses (CELBAN)
Internationally educated nurses who are applying to be licensed in the nursing profession in Canada can assess their English language proficiency using the Canadian English Language Benchmark Assessment for Nurses tool. Includes Frequently Asked Questions (FAQ).

Caregiver Program
Citizenship and Immigration Canada (CIC) information on this immigration program and the three streams available under it: the Caring for Children Pathway, the Caring for People with High Medical Needs Pathway, and the Live-in Caregiver Program. Includes links to details on the requirements for eligibility, the process of applying, and next steps for each stream. The Live-in Caregiver Program stream also has a list of frequently asked questions (FAQ), including the rights of live-in caregivers under Canadian labour and employment laws.

Check application processing times
Information about processing times for immigration and citizenship applications: temporary residence, permanent residence, and other immigration documents. Provides links to regularly updated pages showing how long it takes to process them in Canada and at various Canadian Visa offices. Also includes a set of frequently asked questions (FAQ).

Child Care
Information about child care in Ontario, including how to choose the right kind of care, paying for child care, child-care fee subsidies, and finding care for children with special needs. Informational sheets for parents are provided on many topics including kindergarten, bullying, dual credit programs, cooperative education, and more. Brochures are available in Afghani, Arabic, Bengali, Chinese (Simplified and Traditional), Cree, English, Farsi, French, Gujarati, Hindi, Korean, Mohawk, Nepali, Ojibwe, Ojicree, Punjabi, Romanian, Russian, Somali, Spanish, Tagalog, Tamil, Urdu and Vietnamese.

Child Safety — Transport Canada
An overview of Canadian Government rules and regulations governing the safety of children travelling in vehicles. Includes such topics as a Keep Kids Safe section, highlighting the different types and stages of child seats and how to install them; Government safety requirements and testing, including how long child seats are safe to use; a list of frequently asked questions (FAQ); and information on purchasing non-Canadian-government approved child seats. The Keep Kids Safe section has downloadable brochures on each of the 4 safety stages in Arabic, Chinese (Simplified), English, French, Punjabi, Somali, and Spanish.

Childcare Subsidy Program
City of Kingston program that provides assistance with eligible family’s childcare fees and costs. General information including details on who is eligible, expected costs, and how and where to apply.

Citizenship and Immigration Canada (CIC): Call Centre Services
Direct help with questions about immigration processes in Canada is available five days a week from the CIC call centre. An automated 24-hour phone service is also available. Links to Canadian visa offices in other countries are provided for those outside of Canada.

Citizenship and Immigration Canada (CIC): Help Centre
Answers to frequently asked questions about various aspects of immigration. The questions can be organized by popularity (question or topic) or by location of inquiry (inside vs. outside Canada). Topics can also be organized alphabetically, and there is a glossary for unfamiliar terms.

Common Questions — Immigrating to Ontario
A listing of common questions about immigrating to Ontario. Includes information on applying to immigrate, important documents, health care, jobs, business immigration, and education and training.

Conseil des écoles publiques de l’Est de l’Ontario — Careers
Employment opportunities with the school board. Includes an online job board and information on the recruitment process for teachers and non-teachers; how to prepare for an interview; some frequently asked questions; and a downloadable map of school locations. Available in French only. The school board is also available on Facebook and Twitter (both in French only).

Contacting CIC – CIC Call Centre Services
Call centre contact information. Includes information for those outside Canada, as well as a set of frequently asked questions (FAQ).

Drinking Water Quality
Information on how Ontario’s drinking water is protected and quality ensured, and how residents can help. Includes resources for teachers and students, a set of Frequently Asked Questions (FAQ) and an online interactive map tool of municipal water systems and sources.

Drive Clean
A mandatory Ontario vehicle emissions inspection program requiring owners of vehicles to fix any emissions problems. Details how the test is done for different vehicles, explains test results, and outlines the process to follow for repairs. A series of Frequently Asked Questions (FAQ), including what to do if you are outside Ontario, are provided. Also includes online tools that allow vehicle owners to learn the date of their next emissions test, find a test facility, and search a vehicle’s history.

Education Savings & RESPs
Information on various government savings plans (registered education saving plans — RESPs) and grant programs and how parents can use them to start saving for their child’s post-secondary education. Includes both federal and provincial programs and saving incentives; and details on choosing an RESP and provider and how to best to use it. A set of frequently asked questions (FAQ) covering student loans, grants, and RESPs is also available.

Emergencies: Overview — Utilities Kingston
How to report a natural gas smell, sewer backup, water leak, power outage, malfunctioning traffic light, or other utility emergency. Includes detailed information and resources, including what to do and who to contact, for each type of emergency. Also includes specific information for homeowners on what to do before starting any digging or for blocked sewer lines, as well the process for making property damage claims.

Family sponsorship
Citizenship and Immigration Canada (CIC) information about who can sponsor immediate family members and relatives into Canada, with links to details on the requirements of the different Family Class categories: spouse, partner or children; parents and grandparents; and other relatives and adopted children. Includes a set of frequently asked questions (FAQ).

FAQ: Electric Bicycles ("e-bikes")
Answers to questions about e-bikes, including licensing requirements, protective helmets, speed limitations, cost and fines.

Fire Safety & Prevention
Information and frequently asked questions (FAQs) on home, outdoor, and personal fire safety, including a video on woodstove installation and safety. Also information on power outage safety and safety equipment and planning information.

Frequently Asked Questions: Studying in Canada
A FAQ with details on study permits and work permits for students. What is required to study in Canada, the process to obtain the required permits, and what are some study and immigration options available to students.

Full-Day Kindergarten
Information on the full-day kindergarten program in Ontario. Includes what they will learn, what happens before and after school, who their teachers are, why you should enrol your child, how much it will cost, how to prepare your child, and where programs are located. There is also a set of frequently asked questions (FAQ).

Get a copy of an Ontario birth certificate
How to apply for a birth certificate – either online or otherwise. Includes information on the various application fees, processing times, and payment options, plus other useful information such as a list of Frequently Asked Questions (FAQ).

Get a permanent resident card
Citizenship and Immigration Canada (CIC) information, details, and links, on how to apply for and obtain a Permanent Resident Card. Includes links to processing times and Frequently Asked Questions (FAQ).

Health & Safety at Work -- Prevention Starts Here
The Health & Safety at Work - Prevention Starts Here poster. Offers an overview of worker and employer health & safety rights and responsibilities. Poster is available in multiple languages for download and printing, including Chinese (Traditional), French, Russian, Somali, and Spanish.

Health Care Connect
Register in person or online with Health Care Connect, an Ontario government program that helps Ontario residents find a family doctor. Includes an introductory video on the service. Downloadable multilingual fact sheets on Health Care Connect are available in Amharic, Arabic, Cambodian, Chinese (Simplified and traditional), Farsi, German, Greek, Hindi, Hungarian, Italian, Korean, Ojicree, Polish, Portuguese, Punjabi, Russian, Serbian, Somali, Spanish, Swahili, Tagalog, Tamil, Ukrainian, Urdu and Vietnamese.

Healthy Smiles Ontario
Ontario dental program for children 17 and under who do not have access to any form of dental coverage to maintain the health of their teeth. Information on who is eligible, what services are covered, how to apply, and Frequently Asked Questions (FAQ). Information sheets are also available in Amharic, Arabic, Chinese (simplified), Farsi, Italian, Oji-cree, Portuguese, Punjabi, Russian, Somali, Spanish, Tagalog, Tamil, Urdu, and Vietnamese.

Homeschooling FAQ
Answers to some common questions about homeschooling, including how to remove a child from the school system, the benefit of homeschooling and the qualifications of parents who opt to teach their children.

How can I check the status of my application?
Online service for checking immigration and/or citizenship application status in Citizenship and Immigration Canada’s (CIC’s) Client Application Status (CAS) system. A set of Frequently Asked Questions (FAQ) is available that problems and questions about checking an application status or processing times and information on contacting a visa office.

Immigrant Investor Venture Capital Pilot Program
Information about this pilot program for international investors with the skills and abilities needed to integrate into Canadian society and contribute economically. Includes eligibility requirements, how to apply, what to do after applying and a set of frequently asked questions (FAQ) specific to this program. Note that this program often has caps on overall number of applications and a set time frame for application.

Immunization — Ontario Ministry of Health and Long-term Care
Ontario government site with information on immunization and the various vaccination programs available for infants, children, and adults and a list of publically funded vaccines provided by the province. The information includes videos and a section on Myths and Facts about vaccines and immunization, which is also available as a downloadable PDF in multiple languages: English, French, Arabic, Chinese, Farsi, German, Italian, Korean, Oji-Cree, Polish, Portuguese, Punjabi, Russian, Somali, Spanish, Tagalog, Tamil, and Urdu.

Invest in Ontario — Business Resources
A variety of references and tools on Ontario's investment opportunities — from fact sheets to maps, to downloadable brochures, videos and information on government programs. Some publications are provided in alternate languages such as French, Japanese, Chinese, Korean, Portuguese, Spanish, and German.

KFL&A Public Health Dental and Oral Health
A list of the dental screening and treatment programs provided by the Kingston public health department. Includes information on a treatment assistance fund and a sports mouthguard program. There are also links to downloadable health information sheets and other resources, some of which are available in French.

Land Ambulance Program
An overview of ambulance services in Ontario and response times. Includes Frequently Asked Questions (FAQ).

Landlord and Tenant Board
Information about the Residential Tenancies Act Board. Includes Frequently Asked Questions (FAQ) with answers to commonly asked questions about the Landlord and Tenant Board.

Municipal Fee Assistance Program
Information on discounts for Kingston Transit and municipal recreation programs available to low-income Kingston residents. Includes how to apply to the municipal fee assistance program, the deadline for applications, maximum level of assistance, and who qualifies, plus a Frequently Asked Questions (FAQ) on fee assistance and a downloadable application form.

Municipal Home Ownership Program
A home ownership assistance program for residents of Kingston and the County of Frontenac. Eligible residents can apply for down payment assistance equal to 5 percent of a home’s purchase price (up to a maximum of $13,000). A program fact sheet with the rules and eligibility requirements, and a downloadable application form are both available online.

Natural Gas FAQ's
Answers to commonly asked questions about natural gas service, location of the gas meter, and the cost of installing a gas service. Includes safety tips and links to reasons to consider using natural gas, plus rates and billing information.

New citizenship rules
Information about Canada’s new Citizenship Act, which came into effect on April 17, 2009. Includes Frequently Asked Questions (FAQ) about the law, adoption and retention of citizenship.

OHIP Coverage for Eye Care Services
Details on the various eye care services covered by OHIP. Includes Frequently Asked Questions (FAQ).

Online Certificate Application: Birth, Marriage, Death — ServiceOntario
Apply online for birth, marriage, and death certificates and certified copies of birth, marriage, or death registration.

Ontario Child Benefit
The Ontario Child Benefit helps low-income families provide for their children. Includes eligibility requirements, how to apply, and list of frequently asked questions (FAQ).

Parent and Grandparent Super Visa
A special visa for parents and grandparents of Canadian citizens and permanent residents that allows for extended visits of up to 2 years. Includes information on eligibility requirements, how to apply, next steps, extending your visa, and a set of frequently asked questions (FAQ) about this visa.

Parenting — We are here to help
Parenting help page of Kingston’s local children’s aid society: Family and Children’s Services of Frontenac, Lennox, and Addington. Includes who to call, resource links, a set of frequently asked questions (FAQ) and a video.

Personal Accounts
Everything you need to know about opening a bank account: types of personal bank accounts (chequing, savings, low-cost and joint), debit cards, how to open an account, and the types of identification needed. Also includes sections with various tips and information on your rights; a tool section with online interactive tools on banking accounts and packages, budgets and financial basics; and a Frequently Asked Questions (FAQ) page with information including what to do if the bank refuses to open an account.

Pet Licences
Information on pet licenses, tags, fees, and how to renew. Also includes links to the city’s pet by-laws, a list of Frequently Asked Questions (FAQ), and links to downloadable forms.

Provincial Offenses Court and Administration Office
Operated by the City of Kingston on behalf of the City and Frontenac County this court processes Provincial Offence charges — these are noncriminal offences including speeding, careless driving and other driving infractions, liquor offences, and trespassing. The office accepts payment for charges; schedules trials; processes applications, pleas, extensions, and appeals; and enforces and collects outstanding fines. A brief set of Frequently Asked Questions (FAQ) is included, as are downloadable guides in French and English and other court process-related documents. There is also an online link to the City’s online payment service (for fines), however that service is only available in English.

QUIC: Taxes
Queen’s University International Centre (QUIC) information on filing income tax returns for international students and staff. Details on whether you need to file and what tax return benefits are available. Available as a list of frequently asked questions (FAQ).

Register a birth (new baby) — ServiceOntario
The Newborn Registration Service allows parents to register a birth and apply for a birth certificate, social insurance number, and Canada (and Ontario) child benefits. Includes a Frequently Asked Questions (FAQ).

Rideaucrest Home
Details on the City of Kingston’s non-profit long-term care facility. Includes a list of Questions/Answers.

S.E.A.T.S for Kids
A non-profit organization located in Ottawa that provides seminars, workshops, and clinics on the appropriate and correct use of child restraint systems (car seats) for children in vehicles. Kingston car seat clinic registration and calendar is avaialble. They also have a set of frequently asked questons (FAQ).

Savings and Investments
Information on saving and investing for the individual. Includes details on common types of investments, government saving and investing plans, setting saving and investing goals, costs and fees, working with a financial advisor or planner and protecting yourself from fraud. Also includes a set of tools and links to publications on Tax-free Saving Accounts (TFSAs) and saving for your child’s education with a Registered Education Saving Plan (RESP).

Self-employed people
A Canadian government program for immigrants who want to become self-employed in Canada and have experience that will make a significant contribution to the cultural or athletic life of the country or in farm management. Answers to frequently asked questions (faq) are available on this topic in the help centre.

ServiceOntario: One-Source for Business
All the information and forms you need to set up and run a business in Ontario. Includes details on greening your business, selling to government, obtaining financing, filing taxes, and much more. Also includes online tools and wizards for financing and permits and licensing, as well as a set of Frequently Asked Questions (FAQ).

Sexual Health Clinic
Free counselling, testing, and treatment for sexually transmitted diseases, including HIV. Women under 19 also have access to birth control and pregnancy testing. Services include general drop-in clinics, special teen clinics, and a confidential phone line. Factsheets and other informational resources on sexual health are available for download.

Smart Meters and Time-of-Use Prices
General information about Smart Meters, what they are, why use them, best strategies and Frequently Asked Questions (FAQ).

Smith Falls Immigration Portal
A newcomer’s web portal with information about the Town of Smith Falls. Available in English only; alternate languages are provided through Google translate. Includes a selection of community videos and multilingual fact sheets available in Arabic, Chinese, Farsi, Greek, Hindi, Italian, Korean, Polish, Portuguese, Punjabi, Russian, Spanish, Tagalog, Tamil, Urdu.

Snow Plowing
The City’s of Kingston’s “Winter Control Plan” outlines how the City responds to winter weather to help people, drivers and emergency vehicles move safely and efficiently around Kingston. Includes a general overview on snow plows and snow plow safety and winter parking restrictions, as well as a set of https://www.cityofkingston.ca/residents/roads-and-traffic/snow-removal/faqs.

Studying in Canada: Study Permits
Detailed information about applying for a Study Permit. Includes Frequently Asked Questions (FAQ). Canadian Government website.

The Ontario Public Service Careers
A directory of job opportunities in the Ontario government. Searchable by region, city, type of job and minimum salary. Includes Frequently Asked Questions (FAQ).

Urgent Care Centre — Hotel Dieu Hospital
Provides care for patients with non-life-threatening illness or injury that needs immediate treatment and should not wait for a family doctor. Information includes hours of operation, parking, registration and process, and a set of frequently asked questions (FAQ) for this service.

What to do When Someone Dies — ServiceOntario
Information on what to do when someone dies. Includes information such as: who to call first, organ and tissue donation, why you need a death certificate, wills and estates, dealing with the deceased’s finances, and who to notify for benefits or to cancel services. There are also links for registering a death and applying for a death certificate in Ontario, as well as a list of Frequently Asked Questions (FAQ).

Where can I find a hospital in my area?
List of resources for finding after-hours clinics, urgent-care centres, hospitals, and/or hospital emergency rooms throughout Ontario. Includes links to Frequently Asked Questions (FAQ) about emergency rooms and how to choose where to go.

Working in Ontario — Trades in Ontario
An overview of the recognized trades in Ontario and which ones require certification. Includes information about Bridge Training Programs to help foreign workers move into the labour market more quickly and where they are offered. Also includes career maps, which are detailed step-by-step certification guides, for a number of trades; and a set of downloadable factsheets on trades that require certification (mandatory trades).

Your Rights as a Worker
A fact sheet with information about who has rights, what those rights are, what to do if someone discriminates against a worker and how to get help. The fact sheet can be read or listened to in Arabic, Chinese, French, Somali, Spanish, Tamil and Urdu.

Your Rights Under the Employment Standards Act
An information sheet provides a summary of your rights as a foreign national employed in Ontario under the Employment Standards Act. Available in Chinese, French, Greek, Italian, Polish, Portuguese, Punjabi, Russian, Spanish, Tamil and Vietnamese.


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